returns policy

Returns are a tricky one. We’re selling our items, many handmade, to raise money to support our charity (the m.a.d.woman foundation). In the interests of trying to do as much good in the world as possible, we think it best if all sales are final and we don’t offer returns or exchanges if you change your mind about a purchase.
That said, our intentions are really good and we want to have an ongoing relationship with our customers. We understand problems can arise and some things however are out of our control. We will work with you to resolve them.

We’d like to think any issues would be noticed straight away and it would be the best case scenario for us to be advised within the first few days of you receiving your purchase is there are any problems, allowing us to work with you to quickly resolve them. (Please try to keep it within 10 days and it really needs to be no more than 30 days).

We carefully pack our products by hand and check each item as it is packed. We hope the same care is offered in transit. On the very rare occasion something arrives damaged, we will work with you to resolve the issue – that may be by providing a refund or credit or, if the item is still in stock, sending a replacement.

If an item does need to be returned for a mutually agreed reason, we will need all the usual things businesses ask for - the proof of purchase, the goods in their original condition and unopened. Sale items won’t be refunded. We’ll ask you cover the postage costs too. Gift vouchers are unable to be returned or refunded under any circumstances.

If a refund needs to be made, a credit will be applied via the original method of payment. We’ll keep you in the loop. We don’t refund, reimburse, cover, or are otherwise be responsible for any fees not paid to us. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process.

We hope you never need to be in touch with us about any of the above, but if you do, please contact us by email or at PO Box 250 Prahran VIC 3181 Australia.